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FAQ

1. How To Get Quotation

After browse our website, if you are interested in some of our products, you can send inquiry here. http://www.ledlightsorient.com/contact_us.html .
When you send inquiry, please kindly send your company and contact information. So, we can recommend appropriate products to you. We are also looking for serious and professional partners. So, we can provide more professional services.

2. How To Place Order 

Step 1: you get quotation from our sales
Step 2: you send PO or follow information to our sales 
1) Item number of products you order 
2) Quantity
3) Buyer Name
4) Shipping destination and shipping method (if you are not sure, our sales will advise according to your order)
5) Consignee
Step 3: our sales will send PI(proforma invoice) to you, which include order details, shipment, payment and delivery information
Step 4: if you agrees to PI, please kindly arrange payment.
Step 5: after we receive payment, we will let you know and begin to execute your order.
Step 6: after shipment, we will send you tracking number(express), AWB(air cargo) or B/L(sea cargo)
Step 7: you get your order and check quality. If it's OK, order process end.

3. Warranty

We provide limited warranty. Please kindly refer to our term here: http://www.ledlightsorient.com/page.html?id=16

4. Payment

For sample order, we accept Paypal or T/T(bank transfer)
For bulk order, we accept T/T(bank transfer) or L/C(letter of credit)

5. Shipment

a. For sample order, we use courier like DHL, UPS, TNT, FEDEX, EMS. UPS is our prefer. You can assign you own courier.
b. For larger order, air cargo or sea cargo is the best choice. You can also assign the forwarder to make the transportation.

6. How To Protect Exclusive Rights Of Our Partners

Our goal is establishing long term relations with our customers, so we try our best to keep exclusive rights of long term our partners. Please kind refer our terms here http://www.ledlightsorient.com/page.html?id=17

7. Where Can I Get Up To Date Manual

Our online manual is up to date. Please kindly refer to here http://www.ledlightsorient.com/page.html?id=15

8. Do You Offer OEM or ODM

Yes. However, we have quantity requirements.

 

 

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